Frequently Asked Questions

Everything you need to know about your Karol G merch and orders.

How long will it take for my order to ship?

Standard shipping typically takes 3-7 business days within the US. For international orders, please allow 2-4 weeks for delivery depending on your location.

What is your return policy?

We accept returns and exchanges on unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached.

How do I know which size to order?

Each product page features a detailed size guide. Most of our apparel follows standard unisex sizing unless otherwise specified in the product description.

Can I track my package?

Yes! Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout.

Are the products limited edition?

Many of our collection drops are limited edition and may not be restocked once they sell out. We recommend following our social media for restock alerts.